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★★★★☆

“Still the best low-cost airline in asia”

Written on: 08/07/2013 by ldnchris (4 reviews written)

I’ve flown a lot with Air Asia over the past 12 months and on the whole they’ve been pretty good, with the exception of customer service - as they are next to impossible to get hold of by phone! After trying several numbers published for them on the internet I eventually got hold of them in Bangkok and they were able to assist with providing me with my booking reference (the usual email didn’t get sent to me for some reason) but it would have been better if getting the right number would have been a little easier. I would and will fly Air Asia again and would definitely recommend them, as they’re still one of the better low cost carriers in Asia.