Written on: 06/07/2013
I rented a’B‘ Class car from Enterprise (Frankfurt main airport) picking up the car around close to 10 pm on Sunday 30th June2013. Enterprise staff Mr Walid prior to handing me the car hurriedly showed me around the car (a Fiat 500cc cabriolet) showing few dents on the sides, front and back.
Without realizing it I found out later he just marked the dent on the front and the back. He also checked the car as undamaged despite the dents he mentioned and showed. What is even worse is that the side mirror on the right side is actually cracked. I was busy trying to set up my GPS and when I noticed the cracked side mirror this Walid guy has already left in his car. I tried to find if there are other staff around but there was nobody to be found. I looked at the contract and the only telephone number I can see is the emergency number in case of accident etc. I was later shown a small printed office number which was of no use anyway as there was no one in the office that late Sunday night.
As it was getting rather late and I have almost 200kn distance to cover , I decided to drive on and deal with it later thinking that the company will work based on honesty. How wrong I was. Upon returning the car I highlighted the fact that the side mirror was cracked and told them it was handed to me in that condition, Enterprise passed the blame that I accepted the car and the damage were not noted.
Based on that, Enterprise held on my deposit with intention of charging me the cost of fixing the side mirror. First they handed me a faulty car and then they tried to charge me for the cost of fixing damage that was not my doing.
I have been warned against renting from Enterprise and now it is clear to me why. It is not so much the cost of the mirror, it is the manner and way they conduct business that spell greed and dishonesty. Needless to say I will never ever again rent from them, I will also use whatever channely and means of highlighting to the public the sneaky way they run business and pounce on their victims.