Written on: 05/07/2013 by darrill
My son takes a size 10 shoe - all his shoes are size 10 and the inside measurements are 11 inches.
Yet when Lovell Rugby sold us a size 10 that was 10.5 inches and would not fit my son they would not consider exchanging it.
Our mistake was to accept the offer of free personalisation which Lovell offers as once a product is personalised they escape from any requirement to rectify a fault or a problem. So they can supply you with any size shoe in any state and if you get it personalised you are stuffed.