Searched the net for a good price on a Giant Defy 4 for my son. Wary about spending a lot with an unknown shop as had never heard of Ash before. They were, however, the cheapest by far. I ordered Sunday night and it was here, in Lancashire at 8am Wednesday. 2 days later. The bike had been fully built and set up. All I had to do was fit the pedals and front wheel and adjust handlebars. All worked perfectly from the start and the bike was spotless. I don't usually bother with writing reviews but was so impressed with this purchase I feel I have to. Would absolutely recommend to anyone based on my experience.