Written on: 02/07/2013
Received the instructions within the hour. Had the phone unlocked around thirty minutes later. I advise you read the instructions carefully as things can go wrong if you do things the wrong way. A friend of mine had this problem when unlocking her phone. Back it up, always.
I didn't need to use customer service so can't comment here, however the fact that everything went so well first time leads to the five stars. I would recommend. Oh, it was an iPhone that I was unlocking, didn.t want to pay a fortune for a factory unlock.