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“Slow service and seemingly inevitable deductions made”

written by solid_snake on 30/06/2013

Sent off two phones to CMF and both times they've taken off 15% for cosmetic wear. Their Ts and Cs are contradictory - firstly it says that cosmetic wear is acceptable for phones paid at the full trade-in value, then several paragraphs down, a 15% deduction is mentioned.

Both phones I sent were in excellent condition; the first I had sent back and I sent it to another recycler; the other they upped their offer to reflect a 5% reduction, which I accepted.

They take almost a week to acknowledge phones have been received, which is one of the slowest response times I have experienced for a mobile recycler.

Definitely not my first choice.