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★★☆☆☆

“Poor customer care, 80's sales practices”

Written on: 29/06/2013 by Dikko (1 review written)

We bought a second-hand caravan from them at the new site north of Preston and the salesman was spot on and really got it right. We haggled on the price and agreed to partx our old caravan. A list of things were agreed to be done and as we were not in a hurry agreed to pick the van up 1 month later. On the day in question we were offered a coffee FOC and waited for the van to be ready. We had agreed a partx price, when I was ask to speak to someone about the van in question. It was explained that it was an old van and there was damp, he said he couldn't sell it on his retail park it would have to go to the trade side where he would be lucky to get £500. All of this had been discussed with the salesman Martin when we agreed the price so why did he explain it again and asked for a further £300. Non too happy with the approach and didn't give him what he wanted. Despite giving them 30 days to do everything and valet the van, the caravan had obviously not been looked at since we were last in it.
On reflection I shouldn't have paid the total amount, we still have several things outstanding including fitting a spare part and the correct table for the correct caravan. The jury is out on this one and we will see what after-care they deliver which doesn't bode well. Apart from the above our overall experience is good and we spent £1600 at Leyland on a new Issabella Awning so its not that the company is bad, its the customer care side which is almost none existent and leaves a bad taste in your mouth. To be fair I'll report back once its concluded, Lostock Hall branch is very good but the new location needs to vastly improve otherwise they will loose lots of business. Lets see what happens as I would hate to take further action to get it right.