Written on: 29/06/2013 by CathM
Absolute disgrace. I paid for a custom made dress and they confirmed my measurements in an email. However when the dress arrived there were bits hanging off it and it was made 3 inches too small around the waist and back. When I spoke to live chat they apologised for making it too small after seeing the photo's I sent and said they would refund £15.00. Since then they have been ignoring my emails and any correspondence. So now I have to get my dress re-made, such an upsetting experience.