Written on: 29/06/2013
There was a strike in Portugal on Thursday, June 27th. TAP continued to check in bags. I waited for five hours at three different gates before they cancelled the flight. There were lines two miles long for rebooking. They were unable to return the luggage (there are currently 10,000 bags in Lisbon waiting to be sent). I had to sleep at the ariport. There were elderly people, pregnant mothers, unaccompanied children and people with medical problems. This was pure abuse. The airline will simply blame the strike but such strikes have been anticipated for months and they knew a day in advance. The fact is that TAP failed to have even a basic plan to deal with the crisis. They should not have checked in luggage. It is an outrage and is resonant of a more general national torpor.