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“Shocking do not use this company!”

written by Betty62 on 28/06/2013

I ordered a dress for my daughter's prom. Wrote in the special requirements that I wanted dress made in exactly same colour as the dress advertised on website. Received e-mail assuring me dress would be made as requested - however when dress arrived it had been made in cerise pink not the purple I requested. Despite numerous emails to their customer service department and sending pictures of the dress ordered and dress received so they could see the error they would not accept responsibility. They said they could not guarantee 100% colour match and said a colour mismatch was acceptable. All I was offered was a £39 refund which I finally accepted as they would not budge. Do not order from this company!

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