Written on: 28/06/2013
Website advised it could unlock my HTC so on that basis I proceeded with the transaction. Received an email 4 hours later saying oops no we can't but try links to these help websites (had already tried that). Eventually got someone on ebay to unlock it for 99p and not the £7.99 they charged me.
I have emailed their customer services dept 4 times now to ask for my account to be refunded under their refund guarantee. One week later I have had no response and still no refund. If you want to give them a donation of £7.99 then go ahead, but don't expet them to unlock your phone.