Written on: 25/06/2013
Currently on a vacation in Cabo San Lucas and BookIt has completely screwed us. While booking our trip, there is an option to add activities and we added a couples massage assuming they would book the massage in the hotel spa. Instead, they booked a massage for us approximately an hour away. We found out when we went to our hotel spa and they had no record of our massage reservation. After spending 3 hours on the phone trying to figure out what happened, we discovered they booked it at this other location. WHY IN THE WORLD WOULD WE WANT TO TRAVEL AN HOUR FOR A MASSAGE WHEN WE HAVE A HOTEL SPA?????? Be very careful, BookIt will take your money and you will not get what you think you are purchasing.