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“PALpak Express”

written by on 25/06/2013

I traveled alone: Ormoc Leyte-Cebu-Davao, with my infant 6 days ago. We had this turbo prop type of plane, sabi ko.. naku patay! I know the experience would be terrible for my 10 month old kid. She was a behave baby but for this one, every trick I’ve known didn’t work for her. She was crying around 90% of the total flying time. She vomited but I understood. Anyway to make this short I rebooked our flight such that the plane would be A320 and the flight is 9:05 AM, They have it during Mon-Wed and fri only. sakto lng pagdating ko ng CEBU I could catch up for Supercat trip to ormoc. I didn't even ask my husband to fetch us sa Cebu since it will be a straight trip.I felt confident na. We were at the DAVAO Intl airport and they just told me our flight was delayed, exactly 2 hours and 45 minutes, from 9:05 AM to 11:50 AM.

I WAS SO upset, there were no advisory! I should have brought my baby a lot of extra cereal to eat. I should have left home 2.5 hours before the flight so that my energy won’t be drained. Now I need to wait at 4:00 PM for Supercat and this means I'll be home at around 8:00 PM na. What a waste of time!
Every minute counts for me.

Their reason: operational requirement. No weather issues at that time, and taas pa ng sikat ng araw. What I did? I made a scene for the first time in my life. They cant just delay the ETD without even informing their passengers.Their supervisor sa may check in counter (Mr Bisnar) cannot even contact their Manager for a talk. I asked him for any options, he couldn’t give any and ako pa and nagpumilit na he need to make any action for my case. He referred me to withdraw my tix and book the Cebu Pac flight at 10 AM worth 3K and I need to add 1K- because of them I need to shell out 1 K again? Stupid!

I didn’t checked in until then.I didn't buy their reason, I asked them Ill be calm if they tell me what’s the real reason. Sabi Nila and this is from them:

They have added an extra flight for OZAMIS. See? very unprofessional! Did they even think about the schedule of their passengers? any meals they have served- Well there's a biscuit for everyone piece! and a drink: water, coffee whatever.

I think they should change their name and Tagline: from PAL express: your home in the sky”.
to “PALpak Express: PALa Delay kmi, sasakay pa kayo?