Written on: 23/06/2013 by mattym1985
I booked some flights for me and my partner, the price had stayed the same on their website for several days prior to booking, yet for some reason after I had made the booking and submitted my debit card details I got a phone call 4 hours afterwards from a woman in the office saying the flight costs had changed at their end and asked if we could change our return flight to save us paying near double, in to which I agreed and paid an extra £75 to save messing going looking elsewhere, so my debit card was charged and then everything was confirmed and done, then not more than an hour later she called me with the same excuse saying the costs had increased and wanted another £50.!!! The woman wasn't helpful and really seemed ike she wasn't bothered if we went ahead or not.
Yet in al this time and even a few hours after all this, onthebeach are still displaying the original prices on their website....
I find this way of doing business very poor and unprofessional, I have had all of my money refunded and will be looking for flights elsewhere.