Written on: 20/06/2013
The ordering process was extremely simple and straightforward and payment was unproblematic, although PayPal did not automatically return me to the site. It took 43 minutes to receive the unlock codes. The technical information for unlocking the phone was comprehensive and explained everything in a simple, stepwise manner. Although the layout of the instructions could have been improved, they were a boffin's dream: systematic, clearly written in simple English and utterly comprehensive.
This site is reliable and honest. They do what they say they will. They write in clear, simple English. They seem genuinely interested in feedback - including suggestions for how they might improve their service/website - from their customers. It has been some time since an online company offered me this level of clarity, simplicity, probity and a genuine concern for the quality of the customer experience. They are incomparably faster than Orange and charge considerably less into the bargain.
It is little surprise to me they are by far the highest rated supplier on Giff Gaff's Unlockapaedia. I would recommend them to anyone.