Written on: 20/06/2013 by WrothRoth
I am not happy at all with the service of BookIt.com. The wrong date was entered/recorded for a reservation and it was impossible to rectify it without canceling the reservation and starting all over again,but now with a $19.95 booking fee. There was no way to adjust my reservation without canceling and therefore getting hit with this fee.
This was not even a cancelation but rather the change of an error. How can this happen when many other operators offer free cancelation?
Not only will I will not recommend this agency to my friends, I will warn them to stay away.