Written on: 18/06/2013 by siia1
I paid on 11th March 2013 as a pre order for EE UK.
After a month or so I asked them to cancel my order as there was no progress but they said unlock would be available soon and I agreed.
I paid another £70 to have my phone unlocked when they said my unlock was available but nothing happened after another month and they finally said Unfortunately the update is not available and offered a refund.
I asked for a refund but they did not refund me and stopped answering my messages.
I phoned their UK number and they guy actually told me "F>>>K you" when I expressed concerns over the whole situation.
They finally replied AFTER I started posting negative reviews and refunded my money from a foreign bank and charged me for bank transfer.
IF YOU WANT TO USE THEM THERE IS NO GUARANTEE TO HAVE YOUR PHONE UNLOCKED OR A REFUND as I have seen reviews saying they have not got their money AFTER 7 MONTHS>
ONLY USE PAYPAL OR VISA TO order as YOU CAN get your money bck through them.