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“Pathetic Customer Management”

written by BBBBlake on 18/06/2013

If you get this card, you cannot check your statements online unless you have a very dated version of Internet Explorer, version 7 or below. It will not work on an Android, IPhone, IPad, Safari, Mac, Firefox etc.. Which in this day and age is appalling. You have to call a premium number to get your balance! The call centre is based in India, so there's a language barrier there and very scripted conversations. In addition, I have NEVER received any benefits, I.e the birthday treat, the discount in the sales etc.. The APR isn't good either, thankfully I pay it off in full each month. I'm going to get rid of it. BEWARE they have a clause whereby they charge you if you go into credit and remain that way for any period of time. I WOULD STRONGLY ADVISE AGAINST GETTING ONE!

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