Written on: 17/06/2013
DIYdress.co.uk are just after your money.
I ordered a custom made dress for £120.99, paying extra for the correct measurements and what I received was awful. The dress is a different design, different colour and poor fit. I have exchanged over 16 emails with this company and they are offering me £5 compensation and £15 voucher for my next order (there most certainly won't be one of those!!). In one email they admitted it was a different design and now they say its the same. They asked me to appreciate their hard work and to send pictures of my daughter wearing the dress too!!
They will not provide a return address, if they did I could claim my money back from my card provider but despite asking over and over again they refuse. No doubt they will reply to this post with a very sorry and ask for my order number but after all the emails we have exchanged I realise that their comments in reply to this post will be just empty words. DO NOT TRUST THESE PEOPLE, IF THEY WERE GENUINE THEY WOULD POST A RETURN ADDRESS.