Written on: 17/06/2013
Had a problem with my website hosting, wasn't sure how to fix it, I started a live chat and asked a question. Within two minutes the support person had pointed my issue, linked to a document about how to fix and then checked I was happy.
Despite me asking a further question for clarification my entire issues was fixed in less than 10 minutes.
Fast accurate remote support of this caliber is rare thing these days.