Written on: 15/06/2013 by Ardieom (1 review written)
I want to personally thank the advisor, who was quick to respond to my need for a detailed explanation to a Travel Insurance Company not normally working with BTS regarding an unexpected medical cancellation of our airline tickets. She quickly read the notes and history of the cancellation and then within 25 minutes sent two faxes to the necessary persons handling the Claim!! What a pleasure after so many hours spent accumulating doctor's notes and filling out forms to have someone correctly assess my need and accomplish it in less than a half hour. Hooray for BTS representatives. This agent listened closely, assessed what was needed from BTS's end, and sent out the information. I will always use BTS for my airline needs, as I made the mistake of trying another company and was really sorry afterwards. Following the rules is only one part, but helping a customer in need is the most important part. Thank you BTS!!