Written on: 14/06/2013
I listed 10 tickets on here for a Jimmy Carr gig (all bought directly from the venue) after I had to pull out of going with my friends. 6 of the tickets sold.
Of the sold tickets 4 people got into the event fine. 2 people claimed they were refused entry. Viagogo then cancelled my payment for those 2 tickets without any explanation of why the 2 people weren't allowed in and why they didn't use 2 of my other unsold tickets to get them into the event (they guarantee to get you a seat for the event if your tickets don't work). There is simply no good reason that they weren't allowed in other than that they were late or drunk/misbehaving.
It's been over 2 months now and their customer services team have not responded to my requests for more information.
They have basically robbed me. I would never go near them again.