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“They took my money a month ago and haven't sent my order”

Written on: 11/06/2013 by ruub (1 review written)

I placed an order for two items which were both listed as in stock, my card was charged but nothing was sent. After a week I contacted them and was told one of the items was no longer available, could I accept an alternative colour so I replied saying yes that was fine. Still nothing. I emailed again and this time no reply. I emailed for a third time (they have no phone number) and this time they said due to "an IT issue" they cannot process my order or give me a timeframe on when it would be available. So they have my money and I have no goods and no idea what is going on, a month after placing my order.

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