Written on: 11/06/2013 by SEOSME (1 review written)
I have had a business contract with 1and1.co.uk for many years. From 2005 onwards, but not any more or ever again.
In the early days they provided cheap and cheerful web hosting but as my business grew, so did the incompetence of 1and1.co.uk.
Simple things like updating my home address was and still is impossible (even worse when I moved to Ireland for 2 years) so I've always had to update WHOIS via Nominet and not via 1and1's control panel. Simple to do via Nominet but not how it should be done.
1and1.co.uk as late as 2013 have not activated server compression on shared hosting (Gzip etc) so you will always have a very slow loading website. Worst of all for any UK website with UK visitors, is the fact their servers are based in GERMANY so further adding to the time it takes for a UK based site to load.
Recently (May 2013) I begun to transfer all of my domains and hosting to TSO Host, naturally this came with problems as the 1and1.co.uk domain transfer/cancellation dashboard didn't work and so I was unable to change the TAGS.
So this meant having to change the TAGS myself via Nominet (for a £12.00 fee in addition to domain hosting charge from the new company - not their fault). The final straw came today when 1and1.co.uk demanded payment for an invoice they raised. An invoice raised for renewal of 2 domain names - 2 domain names that I had successfully transferred away from them over 1 MONTH AGO.
AVOID THEM at all costs, ignore the flashy TV adverts. Just look at the ratings here, they are absolutely awful and really ought to have gone bankrupt by now.