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“We travelled to Mexico in 2006 with our 2 son's aged 6...”

written by on 12/01/2011

We travelled to Mexico in 2006 with our 2 son's aged 6 and 2 and my 6yr old had a near drowning, and ended up in a private clinic on life support, Direct Line were fantastic and honoured all costs straight away. My son got brilliant treatment, including all ambulance travel to and from his physio and all hospital care including allowing me to stay with him. When we came home they then allowed an extra £25,000 to cover legal costs to sue the hotel for damages. They didn't charge us any excess either. Worth the £50 i paid for the trip, completely priceless and great company!! Only problem was we were put in touch with a canadian company whilst out there who dealt with the claim and they were the slow ones who didnt seem to be in any kind of rush!! But direct line themselves were great, really pleased and i owe them a lot!

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