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★☆☆☆☆

“Never again!”

Written on: 11/06/2013 by soup555 (1 review written)

I booked a hotel/apt through hotels.com for our trip to Istanbul. We arrived there on a Saturday evening, found the correct road, but could not find the hotel. I asked someone and they said that it had changed hands and pointed me to the correct place with a different name. There was no booking for us. I telephoned hotels.com and the lady said that she was surprised as she had googled the hotel/apts and it existed! Anyway on a Saturday night most places fully booked and thanks to the lovely turkish people we were able to find somewhere, no thanks to hotels.com. When we got back I contacted hotels.com and they emailed and said they would send us some compensation. After a week still nothing so I rang them and they did not have any reference to this issue! Given up and will NEVER use this company again. Be very careful if you do...