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“a real cheat”

Written on: 10/06/2013

booked and payed the car long before, but as we arrived no car was ready, they tried to give us a cheaper one (booked automatic Transmission, they gave as a manual one). As we protested we ended up after 3 hours waiting time with a replacement which was at least 3 classes higher (ok is there Problem, but we had to pay the excessive fuel consumption). The car was inside very dirty.
The tank policy: Easirent gives you gas for 20 Pounds (you have to pay for but you cannot check) and wants the car back with empty tank, which is impossibile, so the remaining gasoline in the tank is a goody for them and I feel cheated.

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