written by roey2013 on 06/06/2013
I was charged £600 for a 6 inch scratch that was already on the car as I took it, the employee told me - don't worry about it as long as it could be polished we don't pay attention to that. I said fair enough, took the car when I returned it they informed me about the scratch as it wasn't there already, I explained the situation they told me we would no way rent this car with that scratch I was charged immediately £600 (they took it off my card) for that scratch no one to talk to and was treated rude.