written by on 04/06/2013
I tried to return an item of clothing to Sainsbury's yesterday that I bought 10 days ago before my holiday and it didn't fit. I had mislaid the receipt so asked for a credit note instead as always shop there anyway. I was told that as the item was now in the sale I could only have 75% of the price back!!!!!I explained that I was a loyal customer [more than 10 years] and asked to speak to manager. I was told that I should go and ring customer care as they could resolve it. Customer care said they couldn't do anything as it was company policy! They said if I could get a bank statement showing I shopped on that day then I could have a refund.
I explained that I don't have on-line banking and by the time the bank send a statement the returns period would be up. She said that was all they could do. We are talking about £4 here! Its not the money its the fact that they keep data on all of us and could access the information which would show what I bought and when and that they would rather lose a loyal customer than have the common sense for someone in authority to say 'give this lady a full refund'! I wont be shopping there again, worse customer service ever!