Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2067812

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“Delays and refunds”

Written on: 03/06/2013

After three seriously delayed journeys, I wrote in to request some form of compensation. I received it a few months later in the form of two vouchers. When I go to use the vouchers, not only do I have to post them off recorded delivery (cost 1 to customer), I have to make sure its 14 days in advance of use so to ensure they can be processed. I then call an 0845 number (cost 2 to customer)to get a promotional code. I then call an 0871 number (cost 3 to customer)to be able to book the tickets. Not only do I have these costs and inconveniences, but I also have no way of booking online, thus am unable to secure any form of online discount. THIS is what is considered COMPENSATION for a horrible CUSTOMER EXPERIENCE??