written by panswift on 31/05/2013
I never leave reviews normally but I'm so incensed by the attitude of this company I felt compelled.
Took out the 'QuickCare Outdoor Cat' insurance with PetPals for our cat, Billy, in March last year. Unfortunately I didn't read any reviews beforehand. As I found them on a compare site I assumed they would have to reach a certain standard but it seems that's not a filter that comparison sites offer.
Billy had a small accident while out where he half pulled out one of his claws. Confident that the vet visit and treatment would be covered I claimed. I was refused on the grounds that the specific injury namely a 'pulled out claw' wasn't named on the policy schedule and so was not covered. Pedants. After a little arguing I decided that someone else would have my business and so cancelled the policy.
Three months after cancelling the policy they are still taking money from my account. These people are rubbish and should be stuck off any insurance register.