Written on: 30/05/2013 by Button2
People often complain but today I experienced exceptional customer service from a lad on the front till in the Brighton store. He was busy taking calls but still took the time to explain the different styles of bike pump valves and understood immediately what I needed. When that wasn't available I store he found me an alternative.
He was very kind and conscious that I had 2 small children with me and appreciated that I knew nothing about what I was looking for so went the extra mile and showed me how to avoid a burst valve.
Thank you so much.
After a previous bad experience in this store it restored my faith.
Please could you pass on my thanks