Written on: 29/05/2013
It was very simple and easy to set up my policy initially and I've had to contact Chaucer a few times for different reasons since it started. Every time they have been efficient, friendly, clear and procise. It doesnt feel like im phoning a big call centre and my call is unimportant, it feels more personal. I phoned tonight and my call went past their opening hours but the gentleman on the phone (Mat Cook) didnt rush me, he listened to what I had to say and answered my query effectively. I am very impressed with the overall service and would highly recommend Chaucer Direct to friends and family.