Written on: 25/05/2013
I've used HotelDirect.co.uk twice now and been impressed both times. The website is easy to use, the prices are competitive and I especially like the way they confirm your booking just before you go, even to the point of telling you the name of the person they spoke to at the hotel. I find it very reassuring. There are lots of hotel booking sites out there but little touches like that make a difference and keep your loyalty. I did worry that I might be given an inferior room because of not booking directly with the hotel, especially when we were given ground floor rooms the first time I used HotelDirect, which I don't like, but the second time I emailed the hotel myself to request a room with a view and received a complementary upgrade to a better room when we arrived so I would do that again next time. I'll continue to use HotelDirect as long as they keep up the good work!