written by on 24/08/2010
I have had a student acocunt with halifax for 5 years now (I am a veterinary student undertaking a course that totals 6 years). I have had nothing but trouble renewing my overdraft yearly with them as they are never satisfied with the paperwork I supply even if I bring in exactly what they have asked for. This year they have given me two weeks notice to renew the overdraft. I have been unable to get to a branch personally as I am working on my course all weekdays and also the weekend days that the bank is open over the next two weeks. I have tried phoning them and have spoken to numerous people, first I was told I could renew over the phone, then I was told this was not possible, and finally I was told I was no longer a student as I had already graduated (I think I may know better than Halifax when I graduate!). I was told I could send a representative with paperwork, which I did, and they were told no, I had to come personally and the paperwork was not sufficient as the letter my college produced as proof of enrolment for next year may be a forgery! The staff have been increasingly and outright rude to me and I will certainly not be maintaining an account with Halifax any longer than I have to. VERY disappointed with the worst customer service I have ever encountered, steer well clear!