Written on: 23/12/2008 by Rich n Em (1 review written)
Respected high street book store, useful for UK deliveries for overseas customers.
Waterstones.com online ordering very poor: cannot manage an order, do not tell you when it will arrive, make excuses around publisher/ suppliers deliveries, do not allow email complaints/ feedback/ order enquiries - have to phone or send a letter! My Account facility leaves customer no wiser!
Issues over order made in November for Christmas (present) delivery, as Bad Points entry made above. Kindly offered that they could cancel order - a bit late in December! Offered Jan 09 date, when supplier/ publisher known to have stock - could it be W.Com had NOT ordered the book from the supplier at all by then?