written by Russell42 on 20/05/2013
Ordered a shower tray for next day delivery for which i paid a premium price, next day no tray, following day no tray... spoke to customer servic supervisor, very appologetic says that courier messed up and it would be another two days , i told her no good to me as i had already paid for two abortive visits for fitters, told t first that they would refund the next day delivery charge,, they havent yet.. then told that they would credit whole amount and i could keep the tray... still no credit back... several telephone calls with their customer bad service department they finaally delivered a tray... and it was junk... wouldnt have fitted it any way.. bought one in the end from locaal plumbers merchant virtually half the price and much better quality. Since then they still havent refunded my money so had to cancel transaction with credit card company. Awful company awful products awful service...use at your own peril.