Written on: 18/05/2013
I purchased a Tec Lite large Tripp suitcase from Debenhams in 2010 and paid £138 for it which was more than i've ever paid for a suitcase but was assured that, whilst it was lite, it was amazingly tough and would survive the renowned rough handling by airlines. i have used it twice and, on the second trip it came off the airline carousel damaged. So much for Tripps resilience claims. I travel frequently each year and have never had a case damaged in this way. The manager of the Tripp outlet at the Debenhams where I purchased it would not accept liability as she maintained that it was not caused by a defect in the material used in the case's manufacture. She would not even agree to send the damaged case away to ascertain whether the material used had been faulty. I will of course never buy another Tripp product as their product claims and guarantee do not add up to much and neither does their after sales service.