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★☆☆☆☆

“So, so disappointing - never again”

Written on: 17/05/2013

I've recently ordered a large selection of plants from Crocus, excellent site, easy to compare plants, ideal for planning new borders (as I am doing) but Oh! So disappointing - plants arrived badly packaged, agapanthus crushed together in flimsy cardboard boxes that weren't strong enough to take the weight of the plants let alone stand up to the rigours of the delivery man! Shrubs in very poor condition, smaller plants just left to rattle around in boxes resulting in everyone of them arriving out of their pots, compost scattered everywhere and root balls crushed and damaged, I could go on but I hope you have the picture - so photographs attached I emailed Crocus and asked for their comments on the damaged plants I had to deal with. No reply. I sent a second email and asked for their comments and a suggestion of what they were going to do to compensate me for the losses. No reply. So I sent a third email with somewhat stronger wording and still no reply!!! My next step will be to phone but for all those considering ordering from Crocus I urge you to think again, this company obviously have no loyalty to customers and will happily take your money, send second rate plants in second rate packaging and then refuse to communicate with you. So, so disappointing