Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2038013

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★☆☆

“Good System but Lack Live Support”

Written on: 17/05/2013 by anugrah (1 review written)

I had several times used this service, and actually I am a happy customer. They make a good flight search and booking system which make my life easier. I do know about this site from my partner six months ago, the told me that I can search, compare and get the best deal for flight ticket in Indonesia in just a few clicks. However, I am quite a bit disappointed with their live support. This was happened three weeks ago when I tried to book a ticket through their service. Actually, maybe it wasn't my lucky time because when I tried to book a ticket, suddenly my internet connection down. I am a bit confuse and I tried to contact their live support team.

However, I can't contacted them, their line was always busy. Even I had tried to contact them up to ten times and still busy. So, I decide to contact them through email and I finally I got full explanation from them.

Overall, Traveloka is a company which provide a really good service but they need to improve their live support service. Cause I believe there are many customers who need their support to help solve the problems.