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★☆☆☆☆

“Poor Unreliable Connection and Poor Speed. Avoid Sky”

Written on: 16/05/2013

I have had Sky Broadband for many years and I am now going to leave. The connection I get is unreliable and slow. It was better but every few months the speed mysteriously drops. I change nothing on my side but Sky always claim it is my equipment that is the issue. It takes ages to get through to anyone helpful at Sky.

Last time I had an issue, it took 20 phone calls and 2 different BT engineers to improve my connection. 3 months later I am getting speed and connectivity problems again. Sky is just totally unreliable and it is hard to get any issues resolved.

I give Sky the lowest rating in all categories because it is overpriced and unreliable. Sky Broadband is not good value for money.