Written on: 16/05/2013
Having read many adverse reviews about Southall Travel I was somewhat reluctant to use them. For a trip from London to Sydney in November, sky scanner indicated the cheapest ticket was with Malaysian Airlines through Southall Travel. On phoning Southall with the on-line details and ticket price, the agent advised me to book on line as this was a special promotional price only available on-line. At no time did he tempt me to book direct with him which would have cost an extra £86.
I therefore immediately booked on-line using a debit card. As promised in confirmation e-mail my electronic ticket was received within 24 hours without any increase in ticket price.
I cannot fault the efficient service from Southall Travel.