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“Avoid at all costs. ”

written by Inkitpierceitburnit on 12/05/2013

Dreadful company. From the very beginning, when the rude, condescending crone on the other end of the telephone reponded to my request to have the key meter removed and replaced with a standard credit model with "well, you DO realise that you have to undergo a Credit Search? Which you may not pass" to the demand for £200 when I informed them that I was moving out. I was puzzled. I had dutifully provided a meter reading EVERY month for the 9 years that I lived there. Apparently, EDF saw fit to ignore every one of them and estimate my bills. Hence the deficit. I am now with Scottish Power, who speak to me as if I am an adult on the very rare occasion when I have to call them and always appear grateful for my custom. Unlike EDF, who constantly gave me the impression that I was bothering them. If any level of professional customer service is important to you, perhaps another energy provider would be better for you.