Written on: 09/05/2013
Having broken the hinge to my glasses I sort out a replacement. Sportsshadesonline had what I thought I needed. So I ordered a replacement temple.
Due to the item being out of stock I was contacted by a lady at Sports Shades Online, and rather than just send out what I’d ordered; worked out that I’d ordered the wrong replacement part. Following her instructions I removed the broken hinge and advised me of the correct part.
This morning she refunded my original order allowing me to order what I actually required. She then organised to have the part sent out the same day so I can rebuild my glasses ahead of a competition this weekend.
Really helpful swift friendly service