Written on: 09/05/2013 by SteveBDL (1 review written)
Creare promise a great deal and deliver very little of it. I found the whole process frustrating, lengthy and well below the standards I was expecting.
The sales team do a very good job in making the product and service seem first class, however, from my experience that is where it stops. Do not believe a word the sales team say as the development team will have no idea what they have agreed or how to deliver it.
They are happy to mass produce standard e-commerce sites out of a box, however, if like me you were looking for something a little different they don't have a clue. I found that I was repeating myself time and time again to get them to understand my business requirements. They appear to want to put a square peg in a round whole as it is easier for them.
There customer service is appalling with requests having to be chased numerous times in order to get a response let alone action. I really felt as though I was the one doing all the work on the project and paying them for the privilege.
Please do not use this inept company unless you want to a simple out of the box site that you will pay over the odds for coupled with mindbogglingly bad service. Only interested in your money and not what you get. If I ran my business like this I would go bust - and quickly.
A very unhappy customer