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“First Class Customer Service”

written by AndyW62 on 08/05/2013

I have used Canvas 4 Life before and also been happy with the products. The canvases are clear, crisp and bright, and show no sign of fading after 5+ years on the wall. The website is clear and easy to use and provides helpful guidance on canvas size in relation to the resolution of the original picture.

Unfortunately on this occasion I was not at home when the canvas was delivered and the carrier left the package in the back garden exposed to the elements. By the time I came back from a weekend away the package was well an truly soaked by the rain that had fallen over the weekend. Although the canvas was well packaged some rain water had saoked through to the canvas itself.

I reported the problem to Canvas 4 Life and they offered a replacement striaght away without any quibble. The replacement arrived a few days later when my wife was in to receive it. The product itself was up to the usual high standard and the cusotmer service provided to resolve the problem was excellent.

My only negative comment is that they should use a different carrier instead of Yodel, who we have had problems with before.