Written on: 07/05/2013
I booked route masters for hire for a Christmas party. I've never experienced such poor customer service, the main point of contact darren was so rude to deal with on the phone, I've never argued with a supplier before and we had numerous heated debates. I also was forced to upgrade to a larger bus and pay an extra £225 when my client wanted to move the pick up time by 10minutes. The drivers were grumpy when they arrived, one bus got lost dropped the guests off at the wrong venue so they ended up having to walk in the snow, the other bus drove erratically and ended up reversing down a one way street. Avoid this company like the plague!