Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2020861

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“refused to sell at agreed price”

Written on: 07/05/2013 by djdriver10 (1 review written)

rang church st carlisle branch to enquire about a philips aquatouch plus shave. was told yes we have them in stock, i asked the price was told £59.95.. i asked are you sure its an aquatouch plus youve got?reply yes and the price is £59.95. i asked him to reserve one for me . he said he would put it behind customer service desk. i said thnx it is the philips aquatouch plus isnt it/ again he said yes and the price is £59.95.
30 minutes later i get to the store, go to the customer service desk and ask for the shaver. where the girl scans it and says thats £199.95plz. i said no i was told its £59.95 and it is reserved for me at that price. she called the guy who gave me the price, asked him how much it was, he replied £59.95. the girl said its coming up at £199.95. he rechecked said no its £59.95 . the girl refused to sell it me for that price. the guy checked again and said it looks as if i looked at the wrong product and gave you the wrong price, sorry. not only did he say he had the aquatouch plus in his hand but 3 times he varified the price too. i asked for the store manager who sent an assstant manager who refused to sell it to me offered me 10% off the £199.95 price and a £20 gift card. contacted customer service who spoke to the guy who gave me the price. he told them he had told me over the phone it was £59.95. customer service told me sorry the store wont sell it to you at that price. best they could do was 10% off. whats the point in ordering and reserving items at a price only to be told within 30 minutes the price had gone up 4 fold?. i thought when a price was given and the customer accepted that price and it was agreed to reserve the item at that price a contract of sale had been drawn up. but not according to sainsburys. . getting no where with customer service. so trading standards will be informed tomorrow9 tuesday 7/5/13. and solicitors appointment made to see if i`m correct under trading laws. if so i`ll be sueing sainsburys in the small claims court. and if in breach of trading laws i`ll see where i can take that too. end of shopping at sainsburys