Written on: 04/05/2013
Ordered a bulk order of printed t-shirts, with streetshirts, ordered 8 days before we needed them, and assured by the website that we would get "guaranteed next day" delivery. No body contacted us to let us know that they couldn't stock the t shirts, or ink... and of course our t shirts never arrived. Absolutely appalling customer service. We were on the phone to the girl as front desk every morning for a week, and not once did she pass us on to management or take our problems seriously, she also promised on 3 separate times to give us a call back, and failed to. I have never dealt with such a rude, and useless company in my life. I know that the nature of business means that sometimes something goes wrong, but not once were we contacted or made aware of any issues, just rudely ignored. We are still trying to get our money back. The shirts were for a group 8 co workers for an assessed presentation, they are also appalled as each has paid for something that didn't arrive. Further to this, there has been no mention of reimbursement for wasted time on phone calls. UTTERLY APPALLED.