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“Slow but sure”

written by anthony1792 on 02/05/2013

I am aware that a lot of people have issues with this company. However, I have bought from them in the past (last year, airborne vintage cargo trousers) and been very happy with the product.

Today I received my desert patrol boots and am over the moon with them - very good quality and a chic look to them.

I ordered on 27 February, and after a time was very concerned about the slowness of delivery. However, I found the shop line very useful and talked to a couple of helpful people who pushed things on for me.

I think their problem is simply that sometimes their suppliers run out of stock and then everyone has to wait for deliveries. If one is prepared to wait, like myself, then all turns out well. But I can understand the frustration of some.

One suggestion I would seriously make to them, however, is for their admin department to answer queries individually from the start, and not just use a formulated standard reply, as this can instil a fear within customers of being fobbed off, which is not really the case.

OK, off to try on my boots....